Privacy Policy

Last updated: 3 December 2025

This Privacy Policy explains how we collect, use and protect your personal data when you visit this website, purchase a program, join the membership or work with us through online coaching. By using this website, you agree to the practices described here.

1. Who We Are

FitCoach UK (referred to as “we”, “us” or “our” in this policy) provides online fitness coaching, programs and related services. For any questions about this Privacy Policy or how we handle your data, you can contact us at:

• Email: youremail@example.com
• Website: yourwebsite.com
• Registered / Mailing Address: [Add your address here]

2. What Personal Data We Collect

We may collect and process the following types of personal data:

• Contact details: name, email address, phone number or WhatsApp number.
• Account information: login details (email and encrypted password).
• Purchase information: programs purchased, membership status and transaction details (we do not store full card details on this website).
• Coaching information: goals, fitness experience and any information you choose to share in coaching forms or check-ins.
• Technical data: IP address, browser type, device information and pages visited, collected through cookies and similar technologies.
• Marketing preferences: your choices about receiving updates, newsletters or offers.

3. How We Collect Your Data

We collect data in the following ways:

• When you create an account on our website.
• When you purchase a program or join the membership.
• When you apply for coaching or submit any form.
• When you sign up for free resources or our email list.
• When you contact us via email, social media or contact forms.
• Automatically through cookies and analytics tools when you use the website.

4. How We Use Your Personal Data

We use your data for the following purposes:

• To create and manage your account.
• To provide access to your purchased programs and member content.
• To deliver coaching services and support.
• To process payments and manage subscriptions.
• To send important service-related emails, such as login details or purchase confirmations.
• To send helpful content, updates and offers when you have opted in.
• To improve our website, services and user experience.
• To comply with legal obligations and handle any disputes.

5. Legal Basis for Processing (UK / EU)

Where UK or EU data protection laws apply, we rely on the following legal bases to process your personal data:

• Contract: to provide the services you purchase or request (e.g. programs, membership, coaching).
• Consent: when you sign up to our email list or agree to receive marketing communications.
• Legitimate interests: to improve our services, answer enquiries and prevent misuse or fraud.
• Legal obligation: to comply with tax, accounting and other regulatory requirements.

6. Cookies and Tracking Technologies

We may use cookies and similar technologies to remember your preferences, keep you logged in and analyse how the website is used. You can usually control cookies through your browser settings and choose to delete or block them, but some parts of the website may not function correctly without them.

7. How We Share Your Data

We do not sell your personal data. We may share your information with trusted third parties only when necessary, such as:

• Payment processors (for example, Stripe or PayPal) to handle secure payments.
• Email service providers to deliver newsletters and updates.
• Web hosting and technical providers who support the website.
• Professional advisers (e.g. legal or accounting) when required.
• Authorities or regulators where we are legally required to do so.

All third parties are expected to respect the security of your data and to process it in accordance with applicable data protection laws.

8. International Transfers

Some of our service providers may be located outside the UK or European Economic Area. Where this is the case, we aim to ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protection.

9. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting or reporting requirements. If you close your account, we may still retain certain information where required by law.

10. How We Protect Your Data

We take reasonable technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure or alteration. However, no system can be guaranteed to be 100% secure, and you are responsible for keeping your login details safe and not sharing your password with anyone.

11. Your Rights

Depending on your location and applicable laws, you may have rights over your personal data, including the right to: